Processing Time:
Orders are typically processed and prepared for shipment within 1-3 business days.
Shipping Time and Rates:
We offer free standard shipping on all orders within the United States. Shipping times typically range from 3-5 business days, depending on your location.
For international orders, we offer express shipping with delivery within 3-5 business days for a flat rate of $30.
Shipping Carriers:
We ship all United States orders via USPS.
International orders will be shipped via DHL or UPS.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number. This will allow you to track the progress of your package.
Shipping Address:
Please ensure that you provide an accurate and complete shipping address during checkout. We are not responsible for items shipped to an incorrect or incomplete address provided by the customer.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the carrier directly to file a claim.
Returns:
If you need to return an order, please refer to our Return and Refund Policy for detailed information on eligibility, initiation, and the return process.
If you have any further questions or require assistance with any shipping-related inquiries, please contact us at info@sunandsoul.shop