Items must be unused, undamaged, and in their original condition with all tags and packaging intact.
Returns must be initiated within 14 days from the date of delivery.
To initiate a return, please email us at info@sunandsoul.shop
Provide your order number in the subject line and details of the reason for the return in the body of your email.
Once we receive your return request, we will review it within one to three business days.
If the return is approved, we will provide you with further instructions on how to proceed.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
A refund will be issued to your original payment method after we receive and inspect the returned item(s).
Refunds for returned items will be issued based on the original payment method used during purchase.
We reserve the right to refuse returns that do not meet the eligibility criteria mentioned above.
If you need any further assistance or have questions regarding our return and refund policy, please contact our customer support team. We are here to assist you!